Privacy policy

Personal information  

Personal information is any information about an individual that can be used to identify  them directly or indirectly, such as name, address, phone number, email address, and date  of birth.  

Sensitive information is a type of personal information which includes details, for example,  about a person’s racial or ethnic origins, political or religious beliefs, sexual orientation,  health or genetic information, family court orders or criminal record. The breach of  sensitive information is likely to leave people open to discrimination or embarrassment.  

Why we collect personal information  

The sharing of personal information by a client to Busselton In Home Physio assists us to  assess and support the client in processing their identified concerns. Personal information  is retained to enable us to provide a relevant and informed service.  

Where it is lawful and practicable for us to do so, you can be treated anonymously or  through use of a pseudonym (a name other than yours).  

How we collect personal information  

We collect personal information through a variety of means, including:  • the information you verbally share with us  

• written communication received from you via email, SMS or letter  

• our online booking system  

• our intake form  

• social media  

• the guardian of those under 18 years of age  

• a referral from your GP or another treating practitioner or service  

Our storage of personal information  

To protect the personal information we hold from misuse or loss we store it in several  ways, all of which are secure and can only be accessed by approved individuals. The  method of storage varies between types of information and includes both hard copies and  digital versions (either on a secure server or offline). 

We do not retain any credit card or banking details once processing the payment is  finalised. We also try not to retain unnecessary information, disposing of it securely from  time to time depending on the type on information it is and our legal obligations.  If we become aware of a security breach we will promptly investigate and, where  appropriate, take remedial action and notify the individual affected in accordance with the  Privacy Act. 

We take reasonable steps to protect the information we hold about you. These are  designed to prevent unauthorised access, modification or disclosure and to prevent  misuse and loss.  

This includes: 

· holding information in a lockable cabinet 

· holding information on password protected offline storage. 

· holding information in secure cloud storage. 

· access to information restricted on a ‘need to know’ basis and 

· strong password protections when accessing the information on a computer.  

Disclosure of your personal information  

We will not disclose personal information about you to third parties without your consent,  except when the disclosure is required by law.  

It is unlikely that we will disclose any information to a recipient outside of Australia.  

Accessing your personal information  

You may request access to personal information we hold about you. We may ask you to  specify what information you require.We deal with all requests for access to personal  information as required by the Privacy Act. We may refuse to provide access if the Privacy  Act allows us to do so.  

You have the right to seek access to and correction of the personal information we hold  about you. We will normally respond to your request within 30 days. To make the request,  you should contact admin@busseltoninhomephysio.com  

If you think that the information we hold about you is not correct, let us know in writing. We  will take reasonable steps to correct your personal information where the information is not  accurate or up-to-date. From time to time, we may also ask you to verify that the  information we hold about you is correct and current.  

And please notify us if and when your contact details change at  

admin@busseltoninhomephysio.com 

Complaints  

If you have concerns about the way we’ve handled your privacy, let us know. You should  do that in writing. We will then try to respond to you within 30 days. 

If you are not satisfied with our response, you can refer your complaint to the Office of the  Australian Information Commission, whose contact details are:

Phone: 1300 363 992 

Email: enquiries@oaic.gov.au 

Post: GPO Box 5218 Sydney New South Wales 2001 

Website: https://www.oaic.gov.au/privacy/privacy-complaints/ 

Changes to this privacy policy  

We will update this policy from time to time, to reflect any changes in our information  handling practices or the law or both. We will notify clients by email or on our website.  

Contact us  

If you have any questions relating to privacy matters, please contact us by email at  admin@busseltoninhomephysio.com